Shipping Information

We believe that shipping prices should be equally competitive. Please carefully read the shipping information below so you have a clear understanding of our shipping policies and delivery times.

How is Shipping Calculated?

Our shipping charges are based on package weight, the warehouse location from where the item(s) ship and your delivery postal code.

Shipping charges can be calculated automatically on either the shopping cart page or on the checkout page before payment details are entered.

Processing and Shipping Time
Order Processing (the time before an item will ship from the warehouse)

• All non-personalized items 2-5 business days
• Personalized items (non-glassware or ceramics) beginning with codes XEOS, XKAN, XEB , XCC, XBAN, XCT, XBR or XFP 5-10 business days
• Personalized items beginning with codes XMB
• 10 business days
• Screen Printed Glassware and Ceramics
• 7 business days for items beginning with code XFP and 3 weeks for items beginning with code XKAN

Shipping Transit Time (this is the transit time once an item departs the warehouse)
Transit time once an order ships 1 to 5 business days based on a) the location of the shipping warehouse and b) the destination postal code

Please click the following link to see how long delivery will take via UPS ground after your order leaves the warehouse: (UPS Ground Transit Time).

Most orders are shipped via UPS ground unless other arrangements are made or selected.

How can I Minimize My Shipping Costs?

• The following shipping discounts are automatically applied at checkout - $2.50 off shipping on orders with a sub-total of $75.00 or more, $5 off shipping on orders with a sub-total of $150.00 or more, $10 off shipping on orders with a sub-total of $400.00 or more.
• You may wish to limit items to those shipping from the same warehouse, otherwise your shipping costs are based on multiple packages. See the table below to determine from where your favors will ship.

Do You Have a Retail Location?
We do not maintain a showroom or pickup location. All orders placed on our site will be shipped to the delivery address you specify during the checkout process.
Items are shipped from one of 10 different warehouses depending on our current inventory as well as the manufacturer code(s) for the item(s) ordered. All products we sell list the shipping warehouse location in the item description.

If you need your order expedited please call us for pricing on rush deliveries. We can be reached between the hours of 9:00am to 5:00pm Eastern time at 631-293-4845.

International Shipping
We offer worldwide shipping via UPS for most items. Shipping rates can be calculated on our checkout page after items are added to your cart and your complete delivery address is entered.

For international orders, please be advised that our shipment costs do not include any duties imposed by your customs authorities or brokerage fees imposed by the brokerage firm (brokerage fees typically range from $10-$50 per package shipment).
Duties, Taxes and Brokerage fees are not charged by us and will be due at time of delivery on orders shipping outside the United States.
Please contact UPS and/or your Customs Office for an estimate of these fees.

Sample Purchases
Please limit your sample purchases to no more than 5-8 different item codes. We must limit to no more than 5-8 items in order to be able to efficiently process the order in the warehouse - otherwise the labor costs in packaging the order exceed the order value. Favor Warehouse reserves the right to cancel orders that do not comply with our sample purchase policy.