If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you. All items must be returned unaltered and in their original packaging.
As noted in our product descriptions, we do not accept returns on any printed, engraved, embroidered, or otherwise personalized products. Nor do we accept returns on any edible products.
1 piece samples are offered below cost as a courtesy - as such, one piece samples are non-refundable, non-returnable.
Returns are subject to a restocking fee of 10% or $5.00, whichever is higher, this covers our credit card processing expenses and costs associated with restocking the merchandise. We do not refund shipping costs or RUSH Processing fees. Regretfully, our manufacturers no longer accept partial returns - you may wish to use extra items ordered for future events or post online for sale. For example, If your order consists of 200 pieces of a bottle
stopper and you only needed to use 190 pieces, we could not accept a return of the extra 10 pieces. However, if your order consists of multiple product codes and you did not use all of any one product code, you may return that product. For example, If you ordered 200 bottle stoppers and 50 bottle openers, but only used the 100 bottle stoppers, you could still return the 50 bottle openers.
Restocking fees will be waived if a Customer purchases an alternative item at greater or equal cost.
All returns must be shipped with a method that provides package tracking and captures the weight of the return package. The tracking number for your return must be emailed to email@example.com along with your order number, name and reason for the return.
Please email us at firstname.lastname@example.org if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge.
Please follow the instructions on your invoice copy for returns. All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.
Claims for damaged or defective products must be submitted via email within 10 business days of delivery. Claims will not be accepted after that. If your order arrives damaged or if product defects exist, proof of damage will be required. We require one photo clearly showing all damaged/defective pieces together. If several pieces are damaged/defective such that they cannot be clearly captured in one picture you can send two photos. One detailed photo and one showing all of them together.
We are unable to send replacements for damaged or defective screen printed products like personalized glassware. Instead we will refund for any damaged/defective pieces. In most cases we will replace damaged or defective products. However, we reserve the right to refund rather than replace them depending on the circumstances.
Replacements for damaged products are shipped via USPS Priority Mail regardless of the shipping method used for the original shipment. If replacements are required faster than USPS Priority Mail delivery, the additional cost above the USPS Priority rate is incurred by the customer.
If you believe any of your screen printed items were damaged in transit, you must open the box and take a photo of the damaged pieces and email along with your order number to email@example.com along with a count of the damaged pieces. Do not refuse the package from UPS as this will result in a return shipping charge from UPS and then a reshipping charge from the Printer. Generally, if there is damage in transit, it is limited to just a few pieces - this is why we recommend ordering extra pieces. The Printer will refund - not replace - damaged items.
Shipping Promos & Coupon Codes
When you use our shipping promos or coupon codes, Favor Warehouse reserves the right to refund for any pieces reported as missing/damaged given the significant shipping discount already provided.
If you choose to use a shipping coupon and then return your package for a refund, any shipping coupon amount taken will be deducted from any refund amount - this is in addition to posted restocking fees. This applies to complete and/or partial returns - partial returns are generally not accepted.
- We do not accept returns on discontinued or clearance items.
- We do not accept partial returns unless authorized in writing by Favor Warehouse
- There is a $5.00 fee to change an order after it has already been processed (plus any incremental cost for merchandise changes).
- There is 25% restock fee on all xLZ items.
- If a package is returned for a refund, the value of the shipping coupon and any other coupon or automatic discount will be deducted from any refund due along with the 10% item restocking fee.
- All returns must first be approved by Favor Warehouse – contact Customer Service at firstname.lastname@example.org with your return request.
Please Address Returns for items beginning with code D, F, or xEOS to:
17 Gramercy Pl.
Thornwood, NY 10594
Unless shipped directly by the manufacturer – in this case ship to the return address on the packing slip.
Retun info for all other item codes:
Returns for items beginning with other codes must be shipped directly to the manufacturer that shipped the order on our behalf. The return address will be on the packing slip in the shipped box. All returns must first be approved by Favor Warehouse. Call 914 514-3244 for details. Some returns (e.g., items beginning with code XKA) require an RMA number prior to return.
If a package is returned for a refund, the value of the shipping coupon and any other coupon or automatic discount will be deducted from any refund due along with the 10% item restocking fee.