If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you. All items must be returned unaltered and in their original packaging.
Returns are subject to a restocking fee of 10% or $5.00, whichever is higher, and we do not refund shipping costs or RUSH Processing fees. We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.
Please email us at email@example.com if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge.
Please follow the instructions on your invoice copy for returns. All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.
*Please Note: We do not accept returns on discontinued or clearance items.
**There is a $5.00 fee to change an order after it has already been processed.
**Please Note: There is 25% restock fee on all xLZ items.
*Please Address Returns To:
17 Gramercy Pl.
Thornwood, NY 10594